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Can I cancel my order?
I ordered the wrong size or product; can I change them?

Unfortunately, we cannot change the product or size of the order if you have already made the purchase. However, If you wish to place a new order, we can attempt to cancel the order. In these events, please contact us as soon as possible via the contact form below. Make sure to fill in the appropriate topics so the request will be forwarded to the correct department.

Please note that if your order has already been packed and dispatched, we will not be able to cancel the order. In these, unfortunate, events, you will need to receive the parcel and return the order to us so that we can refund or exchange your order. 

Can I change/update my address?

We cannot change the address of the order before it has been sent out. Once it has been shipped, we can contact the shipping company and ask them to change the address. However, we cannot guarantee that it will be possible to change the address before a first delivery attempt has been made. 

Please contact us through the contact form below and advise of any changes that you wish to make. 

We cannot change the address to one located in another country.

Do I need an account to place an order?

No, you do not need an account to shop at Dondead.

If you have not purchased from us before, an account will be automatically created and a password will be sent to the e-mail address you entered. Use your account to keep track of your order and to save you from entering your shipping information the next time you shop with us.

Please note that we do not share your information in any way and your password is well encrypted and will never be shown to us. No newsletters or promotions will be sent to your e-mail unless you allow us by ticking the newsletter box in your profile.

When will my order be shipped?

We strive to ship all orders as soon as we can, and once it has been shipped, you will receive a tracking number and link via e-mail. 

Your order is normally shipped the following business day and may often also be shipped the same day if your order is placed before 09.00 am GMT+1. Please note that we do not ship during weekends.

If you have not received any updates after 5 business days, please contact us and we will investigate and provide any necessary help.

 

You are always welcome to contact us regarding your order. However, we would like to point out that it would not be strange if it takes 2-10 business days before your order is shipped out. This is especially true if:

  • Your order contains many different products. In these cases, it may take some effort to pack it, and it is also possible that your order first must be assembled from different warehouses. 
  • You ordered an older model. Your order might then have to be collected from an external warehouse before it can be packed and shipped to you. 

We would also like to note in these cases that you may receive the tracking information and a notice that a shipment has been created but that it can take up to a week before the shipment is actually scanned and updated. This is because the shipping label has been printed but we are waiting for all the items to get to the warehouse from which we will ultimately ship your order. 

Campaign and sales periods

We would, of course, also like to add that during periods of campaigns and sales, it may take slightly longer before your order is shipped out and that some delay can be expected. 

Do you deliver to my country?

We ship only in EU at the moment.

You can choose what country you want your order delivered to at the Check Out section after you have added a product to your cart. If we don't ship to your country it will say "Unfortunately, we are not shipping to your country at the moment.".

How do I return or exchange my order?