You are welcome to return any item(s) you have purchased online back to our warehouse for a refund or exchange. Please follow the steps below and make sure to carefully read through the terms.

Return or exchange your products here .


  • The return is to be arranged and paid for by you as a customer. Dondead does at this point, unfortunately, not provide any prepaid return label. 
  • You must return your order to us within 14 days of receiving it.
  • Dondead does not refund any shipping fees or any customs fees that have been paid by the customer. 
  • You as a customer may exchange your product for another size, in which case Dondead will ship the exchanged product back to you at no further cost. We do not make any exchanges for other models or products, only for the same item in a different size. If the size you wish to exchange for is not available in stock, we will instead make a refund for that product. 
  • Remember that the shoebox is part of the product. If we received a damaged shoebox in return, we will charge a fee of 30Euros. 
  • The product you wish to return cannot be used and must be in mint condition. 

The Return Address is:

Dondead GmbH
Industriestraße 19
90441 Nürnberg